diff --git a/website/css/main.css b/website/css/main.css
index 7f388ffeab6..0e36340c25c 100644
--- a/website/css/main.css
+++ b/website/css/main.css
@@ -1 +1 @@
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\ No newline at end of file
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(min-width:980px){.case-study-card-body{display:flex;flex-direction:column;padding-right:80px!important}.case-study-card-body>.row{align-self:stretch}}@media screen and (min-width:980px){.case-study-card-toggle{background:#fff;box-shadow:0 8px 20px rgba(108,117,125,.2);border-radius:100%;cursor:pointer;height:56px;position:relative;width:56px}.case-study-card-toggle:after,.case-study-card-toggle:before{background:#257af4;content:"";display:block;height:4px;left:calc(50% - 15px);position:absolute;top:calc(50% - 2px);transition:opacity .2s,transform .2s;width:30px}.case-study-card-toggle:after{transform:rotate(90deg)}}@media screen and (min-width:980px){.case-study-card.is-open .case-study-card-toggle:before{opacity:0;transform:rotate(-90deg)}}@media screen and (min-width:980px){.case-study-card.is-open .case-study-card-toggle:after{transform:rotate(0)}}@media screen and (min-width:980px){.case-study-card .col-lg-3{left:-60%;position:relative;transition:left .4s;transition-delay:.6s}}@media screen and (min-width:980px)and (min-width:980px){.case-study-card .col-lg-3{flex:0 0 250px;max-width:250px;width:250px}}@media screen and (min-width:980px){.case-study-card.is-open .col-lg-3{left:0;transition-delay:0s}}@media screen and (min-width:980px){.case-study-card .col-lg-auto{opacity:0;transform:translateX(24px);transition:opacity .4s,transform .4s;transition-delay:.2s}}@media screen and (min-width:980px)and (min-width:980px){.case-study-card .col-lg-auto{max-width:605px;width:calc(100% - 319px)}}@media screen and (min-width:980px){.case-study-card.is-open .col-lg-auto{opacity:1;transform:none;transition-delay:.2s}}.footer-copy{white-space:nowrap}form .form-group{position:relative}form .form-group.is-select:before{border-left:6px solid transparent;border-right:6px solid transparent;border-top:8px solid #6c757d;content:"";display:block;position:absolute;right:33px;top:calc(50% - 4px);z-index:10}form .form-control{border:1px solid #6c757d;border-radius:6px;height:auto;line-height:20px;min-height:44px;padding:12px 16px;width:100%}form .form-control,form .form-control:focus{box-shadow:0 8px 20px rgba(108,117,125,.2);color:#212529}form .form-control:focus{border-color:#212529}form .form-control::-moz-placeholder{color:#6c757d}form .form-control:-ms-input-placeholder{color:#6c757d}form .form-control::placeholder{color:#6c757d}form select.form-control{-webkit-appearance:none;-moz-appearance:none;appearance:none;padding-right:24px;white-space:pre-wrap}form select.form-control:not([data-chosen]){color:#6c757d}form .btn-secondary:active,form .btn-secondary:hover{color:#212529;background:#fc0;border-color:#fc0}.hero{overflow:visible;position:relative}.hero,.hero-bg{background-repeat:no-repeat;background-position:50%;background-size:cover}.hero-bg{display:block;height:100%;left:50%;position:absolute;top:0;transform:translateX(-50%);z-index:1}.hero>.container{position:relative;z-index:2}.hero.has-offset{margin-bottom:-160px;padding-bottom:160px}.base-hero{height:22.5vw;max-height:324px;min-height:280px}.index-hero{background-image:url(/images/backgrounds/bg-hero-home.svg);height:68vw;max-height:980px}.index-hero,.other-hero{max-width:2448px;width:170vw}.other-hero{background-image:url(/images/backgrounds/bg-hero.svg)}.bg-footer-cta{background-image:url(/images/backgrounds/bg-footer-cta.svg);width:2448px}.quickstart-bg{background-image:url(/images/backgrounds/bg-quick-start.svg);height:40vw;top:220px;width:170vw}hr{background:#f1f6f9;border:0;display:block;height:4px;margin:0;width:100%}hr.is-small{height:2px}hr.is-large{height:8px}hr.is-medium{background:#d6dbdf}hr.is-dark{background:#495057}hr.is-yellow{background:linear-gradient(90deg,#ff8c00,#ff8c00 8px,#fc0 16px,rgba(255,204,0,0));-webkit-clip-path:polygon(8px 100%,0 100%,0 0,8px 0,8px 100%,16px 100%,16px 0,100% 0,100% 100%);clip-path:polygon(8px 100%,0 100%,0 0,8px 0,8px 100%,16px 100%,16px 0,100% 0,100% 100%);height:8px}.icon{display:block;height:48px;margin-bottom:24px;-o-object-fit:contain;object-fit:contain;-o-object-position:center;object-position:center}@media screen and (min-width:576px){.icon{height:64px}}@media screen and (min-width:980px){.icon{height:80px}}img{max-width:100%}.kicker{color:#6c757d;font-family:Hind Siliguri,sans-serif;font-size:.875rem;font-weight:600;letter-spacing:1px;margin:0}@media screen and (max-width:978.98px){.lead{font-size:1.125rem}}.logo{display:block;height:36px;max-width:220px;-o-object-fit:contain;object-fit:contain;-o-object-position:center;object-position:center;width:100%}.navbar-clickhouse{border-bottom:4px solid #f1f6f9;height:142px}.navbar-clickhouse>.container{flex-wrap:wrap}.navbar-super{flex-shrink:0;width:100%}.navbar-super ul{list-style:none}.navbar-super li:not(:last-child){margin-bottom:0;margin-right:24px}.navbar-super a{align-items:center;color:#212529;display:flex;font-size:.875rem}.navbar-super a:active,.navbar-super a:hover{color:#257af4;text-decoration:none}.navbar-super img{flex-shrink:0;margin-right:4px}.navbar-brand-clickhouse{background:no-repeat url(../images/logo-clickhouse.svg);background-size:contain;flex-shrink:0;height:28px;margin-right:48px;padding:0;width:180px}.navbar-nav{align-items:center;height:46px}.navbar .nav-item:not(:last-child){margin-bottom:0;margin-right:24px}.navbar .nav-link{color:#212529}.navbar .nav-link:active,.navbar .nav-link:hover{color:#257af4}.navbar .navbar-nav{flex-direction:row}@media screen and (max-width:978.98px){.navbar>.container{padding-left:20px;padding-right:20px}.navbar .navbar-toggler{height:24px;padding:0;width:24px}.navbar .navbar-toggler:focus{outline:none}.navbar .navbar-toggler-icon{background:no-repeat 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img{display:block;height:100%;left:0;-o-object-fit:contain;object-fit:contain;-o-object-position:center;object-position:center;position:absolute;top:0;width:100%}.pullquote{position:relative;width:70%}.pullquote:before{background:no-repeat url(../images/backgrounds/bg-quotes.svg);background-position:50%;background-size:100%;content:"";mix-blend-mode:multiply;right:56px;width:calc(100% - 16px);z-index:2}.pullquote-bg,.pullquote:before{bottom:0;display:block;position:absolute;top:0}.pullquote-bg{right:0;width:calc(50vw + 28.57143%);z-index:1}.pullquote-body{padding:64px 40px 64px 0;position:relative;z-index:3}.pullquote-quote{font-family:Hind Siliguri,sans-serif;font-size:32px;font-weight:700}.pullquote-citation{font-size:1.125rem}.section{overflow:visible;position:relative}.section,.section-bg{background-repeat:no-repeat;background-position:50%;background-size:cover}.section-bg{display:block;height:100%;left:50%;position:absolute;top:0;transform:translateX(-50%);z-index:1}.section>.container{position:relative;z-index:2}.severity-table th{background:#f1f6f9;font-size:.875rem;padding:8px 16px}.severity-table td{border-top:1px solid #d6dbdf;padding:16px}.social-icons{align-items:center;display:flex}.social-icons>a{aspect-ratio:24/24;background:#6c757d;display:block;height:24px;width:24px;-webkit-mask-position:center;mask-position:center;-webkit-mask-repeat:no-repeat;mask-repeat:no-repeat;-webkit-mask-size:contain;mask-size:contain;transition:background 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0;content:"";display:block;height:8px;left:1px;position:absolute;right:1px;top:68px;z-index:10}@media screen and (min-width:1240px){.tabs:before{top:76px}}.tabs-body{background:#fff;border-radius:8px;border:1px solid #6c757d;box-shadow:0 8px 20px rgba(108,117,125,.2);padding:24px}@media screen and (min-width:980px){.tabs-body{padding:32px}}@media screen and (min-width:1240px){.tabs-body{padding:40px}}.tabs .nav-tabs{border-bottom:0;flex-wrap:nowrap;height:76px;margin:-20px -20px -9px;-webkit-mask-image:linear-gradient(90deg,transparent,#000 20px,#000 calc(100% - 20px),transparent);mask-image:linear-gradient(90deg,transparent,#000 20px,#000 calc(100% - 20px),transparent);overflow:scroll;overflow-x:scroll;overflow-y:visible;padding:20px 20px 0;position:relative}@media screen and (min-width:940px){.tabs .nav-tabs{overflow:visible}}@media screen and (min-width:1240px){.tabs .nav-tabs{height:84px}}.tabs 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(min-width:980px){.bg-inset-right{left:96px;width:calc(100vw - 96px)}}.has-border-left{border-left:8px solid #f1f6f9;padding-left:16px}.font-xl{font-size:1.25rem}.font-lg{font-size:1.125rem}.font-sm{font-size:.875rem}.font-xs{font-size:.625rem}.font-weight-semibold{font-weight:600}.display-5{color:#212529;font-size:20px;font-weight:500}.display-6{color:#212529;font-size:14px;font-weight:700}.overflow-auto{overflow:auto}.text-decoration-underline{text-decoration:underline}.text-upper{text-transform:uppercase}
\ No newline at end of file
diff --git a/website/src/scss/components/_form.scss b/website/src/scss/components/_form.scss
index 144b7e7301e..1f4aa09c32b 100644
--- a/website/src/scss/components/_form.scss
+++ b/website/src/scss/components/_form.scss
@@ -41,18 +41,6 @@ form {
appearance: none;
padding-right: 24px;
white-space: pre-wrap;
-
- &[name=priority] {
- height: 84px;
-
- @media screen and (max-width: 767.98px) {
- height: 104px;
- }
-
- @media screen and (max-width: 499.98px) {
- height: 124px;
- }
- }
}
select.form-control:not([data-chosen]) {
diff --git a/website/src/scss/components/_severity-table.scss b/website/src/scss/components/_severity-table.scss
new file mode 100644
index 00000000000..2c748a66083
--- /dev/null
+++ b/website/src/scss/components/_severity-table.scss
@@ -0,0 +1,12 @@
+.severity-table {
+ th {
+ background: $gray-100;
+ font-size: $font-size-sm;
+ padding: 8px 16px;
+ }
+
+ td {
+ border-top: 1px solid $gray-500;
+ padding: 16px 16px;
+ }
+}
diff --git a/website/templates/support/form.html b/website/templates/support/form.html
index 14c153c7fde..b4ba3a68cdf 100644
--- a/website/templates/support/form.html
+++ b/website/templates/support/form.html
@@ -20,9 +20,9 @@
@@ -43,6 +43,35 @@
+
+
Severity Classification Level Definitions
+
+
+
+
+
Severity Classification Level
+
Organizational Impact
+
Definition
+
+
+
+
+
Severity 1
+
Critical Business Impact
+
ClickHouse DBMS LTS or stable software release in production use is not functioning or is stopped or severely impacted so that Customer cannot reasonably continue use of DBMS and no Workaround is available
+
+
+
Severity 2
+
Major Business Impact
+
ClickHouse DBMS LTS or stable software release is functioning inconsistently causing significantly impaired Customer usage and productivity, such as periodic work stoppages and feature crashes
+
+
+
Severity 3
+
Minor Business Impact or General Questions
+
ClickHouse DBMS LTS or stable software release is functioning inconsistently causing slightly impaired Customer usage and productivity but Customer can work around such inconsistency or impairment, or Customer has a question or enhancement for the DBMS or ClickHouse not determined an Error