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<optionvalue="Sev-1">Severity 1 - Critical Business Impact: DBMS is not functioning or is stopped or severely impacted so that Customer cannot reasonably continue use of DBMS and no Workaround is available.</option>
<optionvalue="Sev-2">Severity 2 - Major Business Impact: DBMS is functioning inconsistently causing significantly impaired Customer usage and productivity, such as periodic work stoppages and feature crashes.</option>
<optionvalue="Sev-3">Severity 3 - Minor Business Impact: DBMS is functioning inconsistently causing slightly impaired Customer usage and productivity but Customer can work around such inconsistency or impairment.</option>